I have been buying and selling on Mercari for a long time in January I sold a lamp to a lady in Chattanooga Tn and I shipped from Middleton Tn the lamps actual weight packed was 12lbs 8 ounces I always put a little over I put 14lbs it cost the buyer $22.00 after the lady received the lamp and gave my review so I could be paid Mercari said I didn’t have any money coming to me because Mercari stated Fedex said the package was 53 lbs 1 ounce cost 342.94 to ship and I wasn’t receiving any money . The lamp sold for $320.00 and they Owe me after there big chunk a little over $277 I contacted Fedex twice they gladly proved me proof of the actual charge to Mercari I have the document sent to me it was $12.35 actual shipping fee I have tried to contact CEO John Langerling at the Palo Alto California office, on Facebook and LinkedIn with No Reponse back as some of you know Mercari phone numbers only get you recorded messages telling you to go to their website and make an inquiry well of course that was the first thing that I did numerous time they closed the inquiries each time with it’s FedEx fault we don’t owe you!! Well my next option is my attorney because I’m getting no where with Mercari’s CEO John Langerling or any customer messages. Thanks for listening and if someone know a legit phone number or email that they would reply to it would greatly be appreciated! Have a blessed afternoon!
