I purchased fragrance that took 3 weeks to arrive. It wasn’t like the seller described, which I documented and submitted to Mercari. My return request was approved. I sent it back literally the next business day using the label and method mercari provided. Too bad for me USPS was dealing with holiday traffic and did not scan upon possession of the item. It was delivered back to seller within a week, scanning once it was closer to the seller address. Mercari charged me for the fragrance (that I no longer have!!) due to not returning within their timeframe. They even had the gall to claim I didn’t ship until ONE DAY before it was delivered back to seller. That is ridiculous and impossible. Fragrances are shipped via ground hazard methods and always take longer, it’s never overnight especially not going from west coast to the south. The support staff have zero common sense.After having bought and sold items on Mercari for years, I have decided to delete my listings and close my account.
