mercari

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My purchase experience does not deserve one star

My purchase does not deserve one star. On Jan 19 2025, I made a purchase from Nicole P. I was so pleased to have found the item I purchased. Three days later, Mercari notified the seller that sellers are to required to ship within 3 days and to ship the purchased item. The purchase could not be tracked (no tracking number) and the item was never delivered. Mercari notified me that I could cancel the order and get a refund but I did not want to lose this order. I notified the seller several times but never received an answer. After nearly 5 weeks, I cancelled the order and received a refund! I am so disappointed! Did the seller get sick or did she decide not to sell or was item broken? What happened? Very unprofessional!

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Date of experience: Jan 19, 2025