This morning I received an email from Mega warning me my account will shut down in 44 days unless I upgrade. The email informed me I'd received two prior emails warning me of such in November and December. I didn't see the emails or I would have responded. I'm assuming they were filtered out to my junk email box even though I received this morning's email in my inbox. I can't explain any of this I'm not a techno whizz, or even the average tech user, just the type of older tech user whose family has to set up her accounts. My son setup my Mega account and set it to auto upload. Unbeknownst to me Mega has been uploading every piece of junk photo I have taken, or cut and paste, to put in posts, before I get round to deleting. It had overrun the free 50gb limit by 2gbs. I didn't receive any notifications through the apps, nor saw any emails. In the last few months I've had to deal with illness and, last December, hospitalization leading to death, of a close family member, who I was looking after, which has had an impact on my family over the last few months.None of this is Mega's fault or responsibility but the lack of care and consideration when I replied to their emails this morning, is.After receiving their first email, this morning, I had to ask my son's help to download what was contained in the Mega account before it is deleted, but Mega has frozen any activity on the account. We can't download or delete files, only pay to access my account before deletion. Basically, the 44 days is to stew in the idea of paying up, not transferring your files before shut down. The first email I wrote to them was to explain I knew nothing of the shutdown but wanted to know how I could recover my files before deletion. I received what look like an automated response in reply. It didn't answer my question but told me how to recover my account using the recovery key. I wrote again to them explaining that I have not been aware of any warning emails they sent me, that my son set up my account and that I wanted a chance to respond, delete down to 50gb, to save my account, or be able to recover my files now that I knew. They responded fairly quickly informing me that I knew the rules and regulations, that I had signed an agreement and I was lucky I was not been charged the full arrears for having had the extra time for holding an extra two gigabytes of what had overrun my account before it was suspended!I responded mentioning the death in my family, with shame at having even to bring that up, and that I would have to find another way to save my files before they delete. I don't think either of their email responses to me warrants me paying them anything. The only thing that could be said of their customer service is the speed of their responses, the rest has just left me feeling awful. My son says it's like dealing with ransomeware, if they give you 44 days, but no chance to get back your files, before deletion, without paying. You have no choice but to pay up or lose everything. It's not much but it still feels like extortion. When you put 'Mega complaints' into Google, Trustpilot comes up top of the list. It appears I can't even complain to Mega formally, this is the only place I can complain. If anyone can help, or give advice as to what to do next, I'd be very grateful.
