I made a mistake to buy 1 year subscription without even trying their service and I bought 8tb space. When I started using their service, I came across with so many problems. I will write in list1) Slow downloading speed up to 5mbp. My internet speed is 300mbp.2) Uploading speed slow up to 2.4mb. My internet upload speed is 21mbp.3) On their desktop app you can only upload one file. You can't upload multiple files. 4) I almost tried all browsers to upload files. Half way through website is keep refreshing itself. 5)Their customer service very slow. I emailed them I think a month ago about the same issue and I never received email. I hope you work on your problems and make it better. Thanks Abu Bakar