mcafee

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Great until you need support

Great until you need support. I tried to install a second license after an email from McAfee inviting me to do that and seeing my subscription said I had only one of three in use but it wouldn't let me.Contacted customer service via online chat and was told my product won't support my proposed new device and someone would ring me. That person, despite assuring me she was 'definitely going to help me today' failed to do so and said someone else would ring me. Several days later that happened but the call dropped and he didn't redial me.Days later I had two emails, the first telling me to ring them (at my expense) on an international number then the second, a few minutes after, telling me my case is resolved. Dreadful Customer experience

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Date of experience: Jul 21, 2022