My gift card was damaged and when I asked for a replacement for the remaining balance, I was asked to proved my identity by providing a government ID (not happening with strangers on a phone), proof of receipt of the purchase, and proof of address. I got the ID waived after speaking to a supervisor. Then the email address goes thru so many servers ("HOP count exceeded) to get to the country of origin that the email is not accepted. Pretty hard to deal with a company that doesn't accept your evidence at their email address. SCAM!!! I reported it to the business where I purchased it and will tell everyone I know not to buy them.
