Keep updating this message because i am not allowed by Trustpilot to make any other comment.I translated my message yesterday because Mailerlite answered to my Spanish previous message of July 18, which said: I feel cheated by Mailerlite. I decided to try it on Mailerlite following the advice of a colleague and I opened an account 7 days ago. 6 days ago they blocked my list under the pretext that the rates of the only campaign I sent exceeded the limits allowed by their Anti-spam policy. According to the data to which I had access in my account, these limits are all below what is stipulated in its Anti-spam policy page, except for the number of openings, which far exceeds the minimum lower limit. I asked them about it and sent all the explanations they asked me about my list. No answer. I have asked several times more along the last 6 days because they kept given me no explanation: nor about the real reason for the blocking nor about how to request a refund of the money. I have contacted them by all the means at my disposal: I still have no response. I have already decided to continue with my usual provider (Sendin Blue, I recommend it: their customer service team keeps in touch and solves situations) and I want a refund, any idea how to proceed? I doubt very much that I am the first with whom he applies the silence method for problem-solving.July 19, morning: Mailerlite answered the message above her at Trustpilot, saying they want to contact me but not given me any reason for not doing (I have wrote them to three different emails, to messenger, here and also gave them my phone number through Trustpilot), so I make a first update here (in Spanish).July 19, late afternoon: I just recieved an email explaining to me that they did not updated me on this issue because THEY MADE A MISTAKE WITH NUMBERS TICKETS and that they had just actived my account.They understood if I want to cancel my plan with them, knowing IT IS A FULL MONTH PLAN AND THEY DID NOT ALLOW TO USE IT FOR A QUARTER OF THE CONTRACTED TIME DUE TO THE TICKETS NUMBER MISTAKE they felt sorry about. But, and this is the most incredible and unproffessional part of the whole email body, that this situation is not worth of a refund????????July 20, afternoon: new email from Mailerlite, telling me that as they had informed me (yesterday, 1week late) that my soft bounce rate was higher than they expected I should had waited for this answer before written them any messages, so it is my fault they keep my money because I should had used my time machine last week to come to the future and read yesterday answer, then go back to last Tuesday past and not write them, being sure they would answer me in one week future: how should I not?????NON SENSEI July 20, late afternoon: more non-senses excuses for keeping my money. As they are so found on it, I proposed them to make me a credit coupon (such an easy thing to do when you made a huge mistake towars a customer in virtual bussiness when you REALLY care about that customer!!!)July 20, late afternoon: more non-senses excuses for keeping my money. As they are so found on it, I proposed them to make me a credit coupon (such an easy thing to do when you made a huge mistake towars a customer in virtual bussiness when you REALLY care about that customer!!!)July 21, morning: short message saying it was my fault for them to keep me WITHOUT CUSTOMER SERVICE FOR A WEEK. Not dialogue is possible with a company that just care about their customer money, but not the service they give: it seems to me they just want to keep me busy with copy-paste messages type, waiting for me to give up about my service complain.SUCH A TERRIBLE CUSTOMER SERVICE FOR ANY SIZE COMPANY!!!And still to, not ticket number is showed in this email (neither in the previous ones), so I can not really share it here.I do not accept this as an proper answer neither.What are you going to do to make to solve this issue, Mailerlite agent that answered to my message here two days ago?I am totally aware it is not your fault any of the pitiable service I had recieved last week by Mailerlite but still I need anyone working for this company that is willing to solve this situation in a proffessional way, will it be you?
