Service "used to be" good, and I don't usually leave bad reviews. However, there must have been a lot of changes, and or lack of training of staff with Mailchimp. Recently updated my phone number. As I had the authentication verification code go to my phone to access my Mailchimp account (and I DONT HAVE THAT OLD PHONE NUMBER ANYMORE AKA NEW NUMBER) Mailchimp Customer Service (Samantha) informed that I need to upload gov ID. Sorry, that's not going to happen. Even my bank didn't request this gov ID when I updated my phone number! As per my email reply to cust.serv. (Samantha) the bank asked security questions. Easy breezy AND that's one reason security questions are in place! NOTE: Mailchimp has similar verbiage in place on their website noting the same which I guess they forgot???? I kept a print screen of what it says on their website. Since my email reply, crickets! Nothing from customer service. Extremely unprofessional in business. I'm still waiting to have the issue rectified. It's doable with the security questions. How Mailchimp can do better? Reply to my email. Mailchimp should acknowledge and follow through of their own verbiage on their website which reads and I quote, "Account verification settings - If we see unusual login activity on your account, we'll ask you to verify your account by answering security questions..." So, as you can see, Mailchimp, this action quoted can resolve the issue I am experiencing, and I could then get into my account and update my phone number. By the way, there are a lot of similar companies out there vying for people's business. I'm not impressed, Mailchimp. Please reply to my email. Thanks!cc: on file
