We’ve been a loyal Mailchimp customer for years, relying on their platform to keep our business running. Last year, we purchased 17 million+ Pay-As-You-Go credits after discussing our needs with their sales rep, Craig Marks. Given our historical usage, we trusted this was a smart investment.Now, those credits—worth a huge amount of money—have expired. Yes, we got reminders, but we never imagined Mailchimp would let a longtime customer burn through that much money with no flexibility. We’re not a casual user—our business depends on email marketing. No emails mean no revenue, and every week we can’t send increases our risk of going under.We asked for a one-year extension—a simple, reasonable request that would keep us as paying customers. Mailchimp refused. They’d rather see a small business collapse than show any flexibility.If you’re a business that depends on email marketing, think twice before trusting Mailchimp. They may be fine when things go smoothly, but when you really need them? They don’t care.
