Terrible experience. Nonexistent customer service, completely arbitrary billing practices with no effective or transparent communication to users, and loss of databases without any explanation (that was the last straw and the reason we decided to cancel our subscription). Zero training or explanation on their new features (which could have led to potential upsells of their own products), invitations to conferences at GBP 300 per ticket (after 9 years as loyal clients), no understanding of the media industry, and — more importantly than all the above — Mailchimp’s delivery rate is inflated (I’m absolutely certain of this).
