Bought a ring for my wife dec 18. The first night out the Main emerald stone disappeared. When I brought it in today, they acted as if I was in the wrong for not buying an insurance policy on it for nearly 75% the Original cost of the Ring. They had the identical ring right there for an exchange but would not entertain the idea of exchanging it. I opened a Macy’s card when I purchased the ring. Got a 20% discount. For doing so. Now I can’t get that discount and the sale is over. Now they want $1,200 for the exact same ring I bought for $410. I didn’t want to return it. I wanted to exchange it. Now I go home empty handed. I will never shop at Macy’s again.
