I have been a good Macy's customer for a very long time. I went to the local store to pay my bill and, of course, it was closed due to the pandemic. I immediately mailed my payment, and received a $28 late charge for my efforts. There was no way to talk to customer service, as there is none right now. The billing department has always been a Macy's weak link, but this annoys me to the point of forcing me to shop on line anywhere but Macy's.
