I’m going to close my Macy’s card. I have been a client for 15 years. I received $50 in star rewards. I called to customer service asking to assist with my purchase and apply my star money. They confirmed that they applied. Today I received a bill where they haven’t. It wasn’t my mistake. After 55 min on being on the phone with Macy’s and being transferred from one department to another , I gave up. Macy’s refused to apply this star money on my account As a credit even thought it’s Macy’s error. I see they don’t care about their customers. They made me pay for the items in full. I took the tags off. I’mSo disappointed
