Okay, now I know what other people think about Macy's and today I experienced the worst customer service ever by phone. First, for some reason I cannot access the Macy's website it keeps saying access denied. So, I decided to call Macys customer service to order gift cards. That was the biggest mistake ever! I spoke to a representative and requested to order 3 e-gift cards. I gave the email address to the recipients and used my credit card for the purchase. The representative did not speak english to well and we went really slow threw the order. He read back everything and I thought I was all set with my order, but I contacted my bank and they said only one order was processed. So, I called back and waited on hold 1 hour and I told them the issue and I was transferred and transferred and again and then the rep hung up WOW! So, I called back again and asked to speak with a manager but one rep wanted to help me but couldnt help me. The reps do not speak english well and I dont care what country there are from if they can speak english. But, they were terrible! So, I will never order for Macys customer service ever again. I like Macys and their clothing and I know there is a pandemic and I understand that I may need to wait longer, but don't transfer your customer from rep to rep and not be able to help out. I wasn't buying a house these were gift cards and it was a horrible experience.
