I had a delivery issues with a mattress purchase. Customer service reps. was unhelpful unemapthetic and provided a solution that was nothing less than a theoretical slap in the face. Adding insult to injury, the rep. then refused to allow me to speak to managment stating that my issues wasn't great enough to bring to the attention of management. This only further intensified the clear lack of empathy and customer care. My issue was only acceptably resolved when I return, in person, to the store fully prepared to cancel the order all together. Thankfully, the individual that sold me the mattress was able to provide decent customer care, managing to provide an acceptable solution that customer service seemingly could not. I'm utterly confused as to why Macy's would have a customer support line whose representatives are anything but supportive. This is the second piece of furniture I've purchased from Macy's and the second time I've had to return to the store to get an issue resolved by the sales team after contacting customer service.
