Macys online customer service is the worst experience i have ever had with customer service. I placed a order 10 days ago which has been lost in shipping I have called customer service 3 times since to get a refund on my order. First customer service lied and said refund was made. 2nd one left me on hold for 15 minutes as she said she was conversing with her supervisor then she just cut off call. 3rd one again said refund will be made which has not happen. Macys reputation has went down the drain. All I want is money back.
