I’ve had the worse customer service ever in my life with Macys. I was on the phone with Macys online from 3pm to 8:45pm est today with the representatives constantly hanging up by managers & associates, transferring me, & managers lying saying they will call me back giving me fake ext numbers but never calling back or trying to help me. All of this experience because a manager Sher yesterday 12/20 submitted my order incorrectly with the wrong spelling of my name. Then the item canceled & became unavailable, then a new representative Jay repeats the same error after hearing all of the issues and submits the order incorrectly with wrong name, then itrm canceled , just for them to have to resubmit the order. I called my bank with Macys rep Harry on the line who submitted the last order & they tell him they cannot remove any of the charges. So there are 3 charges on my account and I am not even getting what I originally ordered which was expected to be delivered today via express shipping. I am furious with Macys & I've submitted several complaints to all of Macys leadersip team email, CEO Jeff Gennette, John Harper, Hal Lawton, & Carlos Borbolla but no response or call from anyone..I am furious & completely traumatized by the incompetence, blatant disrespect, rude & disgusting lack of of customer service Ive received from Macys online.
