I ordered an emerald green evening gown online for a friends wedding. When it finally got to me, I opened the package to find a USED DRESS. It clearly looked worn & they didn’t even bother to dry clean it. Mind you, we are living in the era of the COVID-19 pandemic. This dress had someone’s deodorant stains all over the armpit area & the stitching was torn by the zipper & hem. When I called customer service they told me it was no longer in stock but they could give me a 20% refund. No thank you. I’m officially done with Macy’s. This is the second time I’ve received a used item from them during the pandemic.
