I bought two sofas (Virton 87” leather sofa) in December to be delivered December 26. I am still waiting for them. I throw my old furniture in December to make space for my new sofas and I have been seating in the living room in a dinner chairs for months because Macy’s has been sending me delay furniture emails. Today I called customer service to help me find out if I am going to get them or not, talking with the manufacturer and they just told me that they can’t do that. To me this is disrespectful with customers, to relay in the manufacturer company to decide when they want to deliver the furniture if they will do it. Macys customer service is not doing a follow up to customers purchases to make sure they get the things they buy, REMEMBER it is your name the one the people you work with is leaving with a bad experience and bad review not theirs. I WILL NEVER BUY IMPORTANT THINGS LIKE THIS IN MACYS.
