If I could give Macy's a Zero I would, I purchased a ring for almost $7,000 in August 2021 and was not told that Macy's in Willow Grove, PA offered sizing and was advised from the Sales Woman to take the ring to an OUTSIDE jeweler in which I immediately did only to find out that the jeweler would not touch the ring due to several diamonds being cracked. I immediately contacted Macy's to advise of the issue, well its been a long ride, I've had several conversations with the representatives and supervisors and despite I returned the ring thru UPS via the prepaid label provided, I've had several different answers and still no ring and have not received my credit back! This was a gift for someone for 8/28/2021, I purchased the ring early August. How do you sell a severely damaged ring to a consumer and now I have to wait until 9/30/21 for them to issue a credit, then reorder the ring! Had I not taken the ring to an outside jeweler I would have never found out that the ring was defective, instead of Macy's promptly making it right, I am handed several excuses regarding the refund/credit. I don't feel like a valued customer and I'm very disappointed that this matter is not being handled expediously. Fine Jewelry my foot, the inspection should have occurred prior to the purchase and I should have been told that Macy's does have their own outside vendor who can do the sizing but now that I found out that the ring was severely damaged I don't know if I would have trusted them to properly inspect the ring. I am very frustrated with the lack of concern and I certainly don't feel like a valued customer! I will NEVER EVER purchase any fine jewelry from them again and the fact that I have spoken with more then 8 customer service reps and 2 supervisors don't help, I'm given a different story with each one of them! I would not advise anyone to purchase any expensive jewelry from Macy's, the customer service reps are not on the same page and the hold times are ridiculously long. I have the tracking number to three different reps on different days and no one thought to input it into the system. I'm getting the run around and no compensation for the error message on thier end! Not one rep offered any type of compensation via gift card etc. It's always the same thing, we are sorry or we apologize but you have to wait until such and such date to receive the credit back! I have some everything that they asked me to do but what have they done to make me feel like a valued customer, absolutely NOTHING! I'M VERY DISAPPOINTED AND DISTATISFIED. AGAIN, IF YOU ARE CONSIDERING PURCHASING ANY FINE JEWELRY FROM MACY'S, DON'T DO IT!
