Against my better judgement, I ordered shoes and two women's corduroy Levi's Sherpa jackets from Macys.com.One pair of shoes arrived yesterday. It was shipped from a store in Florida. The shoes were shipped in the bottom of a shoebox that belonged to another shoe (I ordered white eyelet sneakers, box was for navy sandals). No top on the box. The shoes were soiled and had very obviously been worn. The person who wore the sneakers must have done so without socks, as the inner pads were gray from dirt and/or body sweat. No tag on the shoes. I was very upset and showed my husband. His response was that I shouldn't be surprised, and shouldn't even be ordering from Macy's as I had resolved not to shop their again the last time we had problems (see earlier review). I thought to return the shoes, but they were then out-of-stock, so I cleaned them with a magic eraser. I have not attempted to clean the inner pads yet. Because I like the style, I thought I'd keep them and wear them when running casual errands. Fast-forward to tonight. Tonight the two women's corduroy sherpa-lined jackets arrived. I recorded opening them using my iPhone. I did this because THE BOX WAS JUST 14"x 9", a sure give-away that there was going to be a(nother) problem. Each jacket had been TIGHTLY WADDED into a ball (no attempt to fold, as even one jacket - when properly folded - would not fit in a box that size). I was incredulous that whomever packed this package managed to cram TWO of these jackets in there! Can you imagine how MISSHAPEN and WRINKLED they were upon arrival? I was livid. I called Macy's and got an offshore rep, who after 6 minutes and 48 seconds hung up on me. I recorded the call. I don't know if he was just utterly incompetent, or if he just didn't want to take the call as it was getting close to midnight and they stop taking calls at midnight. I called back and selected the button to purchase "Fine Jewelry", as one of their American reps once suggested I do in order to bypass their offshore team, which doesn't seem capable of doing anything other than offering empty, useless apologies (without resolution). This time I got "Jeff", in Fine Jewelry. I let him know what happened. He offered a $50 gift card, which I thought was a generous offer, but not what I was after. What I wanted was to have him re-ship the items, while I returned the two tattered looking jackets to a Macy's store about a half hour from here. He let me know that one of the jackets had sold out, but that I could use the gift card to purchase a replacement for the one still in stock. He then excused himself to reach out to a supervisor for permission. While on hold, I opened another package I'd received from Macy's tonight, which was three more pairs of (what should have been) brand new sneakers. The sneakers were in their correct shoeboxes, however a bright red sticker, which read "Floor Sample" was slapped over the width of one of the boxes. Inside that box, the shoes were without the tissue they usually wrap around the shoe, as well as stuff inside each shoe. The rubber tops were scoffed and the canvas material "buckled". Definitely NOT brand new shoes! When the guy returned to the line, he says, "My supervisor will only allow $20 Star Money, is that acceptable, or do you want me to try to get her closer to $50? (My internal response: HUH????) I told him that I really should NOT have to spell this out for him - as it should be common sense - but that what I wanted was to receive BRAND NEW shoes when I pay for BRAND NEW SHOES, and I expect any clothing/jackets I order to be packed and shipped correctly so that they do not arrive looking like garage sale finds. So he puts me on hold and says that the supervisor said they can only offer 10% of what the item is worth. I ask again for a reshipment of the one jacket still available, as I saw that it was not available at the store in our area. He fiddles around and after a few minutes says sure, he can do that. But then he says that someone from their Resolution Team will be calling me tomorrow to go over the reshipment. By that time, it was after midnight and I knew his shift was done (thank you for raising my BP and wasting my time). I ask if he plans to process the $20 Star Money. He says, "Oh, I can "request" that, too, and they can see if they can give you both" - to which I stressed that I am not trying to "get" anything out of Macy's (the impression he was beginning to leave me with). I repeated, emphatically, that it should be COMMON SENSE that what I want is the items IN THE NEW CONDITION I PAID FOR. He assured that someone will call me tomorrow to go over it. I sincerely believe that Macy's has gone so far down the drain in regards to Customer Service and Common Sense, that there is no way for them to climb out and still smell like anything other than sewer. PEOPLE, THERE ARE MUCH BETTER STORES OUT THERE!
