I purchased two items on 12/8/21 one of them was recieved on 12/12/21. The other item was supposed to be delivered by 12/16/21. I called UPS to get an update on12/17/21 which I was told that Macy's created a label but never gave the item to them. Spoke with a rep from Macys she insured me that I will get a call back on the following Monday after everything cleared and it will be shipped out. No returned call as stated therefore I called back on 12/21/21 spoke with an rep that did not have great english but we were able to cancel the order refund my money and re-purchase the gift with express for one business day. Recieved an email from UPS on 12/23/21 stating my gift will be delivered 12/29/21 well after Christmas because the label was created for ground and not air. I had rep from Macy and UPS on a 3 way call for Macy to know they were the one's at fought instead of blaming another company for their mistake. I will never purchase anything else from them they not only drop the ball once but twice on the same gift what an incompentent company. (order number 2353650548)
