Be warned!!! Buying anything that you might require assistance from customer service. First of all, shame on Macys for outsourcing their customer service to Asia. I bought a sofa from them, which I’m very happy with the sofa, but the legs were damaged. They said six weeks and I’ll have new legs. I contacted them multiple times and was assured everything was fine. This started back in January. Finally I after multiple follow ups from my end, they said they’re just going to replace the whole sofa. Fine by me. I called and talk to a human that set up delivery for June 6. A human. Then last week I received an email stating my furniture is ready for delivery on July 25. Again multiple phone calls and emails to Macy’s . Then I finally got a hold of customer service in Asia, which was so very scripted and unhelpful. I did end up agreeing to have my sofa delivered June 13. Wish me luck.
