Macy's shipped me a Ralph Lauren hooded t-shirt with the impossible to remove plastic security device attached. I took it to the store and they removed it. Muriel was polite and accommodating, we had a friendly conversation about local issues. I appreciate the excellent customer service so much that I shopped there again at the back stage section saving $38.00 on Tommy Hilfiger sandals and socks. One employee isn't the whole team but can elevate the team's performance. Macy's sandiego furniture location is my favorite thanks to Muriel.
