I usually place orders at Macys.com at Christmas time - gift giving. My account is well established and I use the same payment method. Last Christmas will have been my final order with them. This year when I placed my order, it was immediately cancelled. Calling the Macys.com "Consumer protection line" didn't resolve the problem; instead of taking responsibility, they blamed my method of payment - although there's still a pending charge on my credit card. Clearly, my AMEX wasn't the problem. Contacting Macy's on social media at first seemed helpful - until they claimed I refused to authorize my credit card when I called the "Consumer protection line.* The order was not fulfilled, I still have a pending charge on my card, and, i should add, the cancellation email looked unprofessional. While there never should have been a problem, as soon as my order/identity was verified, Macy's should have resolved the situation. Can't recommend Macy's.com.
