My local Macy’s outlet has really lost its shine. My wife and I did some Christmas shopping there in late December, looking for some of the staples you shop Macy’s for; men’s cologne, ladies perfume, jewelry, and clothing. The selection for those items was still solid and reasonably priced but the store as a whole was woefully unstaffed. And working with some of the staff was hard.The young man, that I had to wait to assist me in looking for a particular shoe & size, showed up 15 minutes after he was paged, I walked around the Men’s section, while my wife went to look around the bedding department.When he showed up, the guy seemed upset, perhaps it was his lunch break? Whatever the case, he was low and negative energy, definitely not the holiday experience I was looking for at the store that brought you a Miracle on 34th street.😑I did find a pair of of shoes I liked, while he was mumbling something about “what you see is what we got”, and met up with the wife, who was disappointed at the prices on the bed spreads. At this point we had enough and checked out.The associate at the register appeared to be in her late seventies, and god bless her, was moving accordingly. That was agitating some of our fellow shoppers, who were queuing up behind us. When she asked us if we would be using our Macy’s credit card, I laughed. I told her I had cut it in half last month when I was sent a notice that our APR for purchases was going up to 30%. She looked sour at the statement, so I apologized and told her I wasn’t blaming her. And that was that.Summary, I like Macy’s, it’s a childhood holiday store that I have fond memories of. The window displays in NYC herald square is epic. But they really need a restart. Starting with rewarding long time clients with lower APR’s not higher. That’s would be a good start.
