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Punished for Asking for Help — Meta’s System Is Broken

lost access to my Instagram account due to an authenticator issue and spent over a week trying to get support. I messaged every Meta-related page I could find — not to spam, but because no official support channel was responding. And what did I get in return? My personal Facebook account got suspended.Let that sink in: I was locked out of one platform, ignored by support, and then punished on another platform just for trying to get help. No warning, no explanation, no human contact. Just silence and suspension.This isn’t just bad customer service — it’s a system that actively punishes users for trying to resolve legitimate issues. If you rely on Meta platforms for anything important, be prepared to be completely on your own when something goes wrong. And if you try too hard to get help? You might lose even more.

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Date of experience: Jun 25, 2025