Zero stars. They charged a cancellation fee after driver failed to pick us up. I politely requested the fee be credited back to my account, explaining the details. Their responses were unprofessional and insulting, and they refused to credit back the cancellation fee they inappropriately charged me. It was a small amount, which I pointed out, and fairly answering my request would result in my ongoing business with them, which I also affirmed. Yet they declined to do the right thing, resulting in poor review and total loss of my doing future business with them. The revenue they are losing far outweighs the cancellation fee they inappropriately charged then refused to credit back.
