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Pre-scheduled ride never showed

I signed up with Lyft to schedule a ride to the airport several days in advance. The night before, I got a reminder that I had a ride coming up. All good. The day the ride was scheduled, my wife and I were standing on our driveway at 5:00 AM for our ride at 5:15. At 5:20 I started to get concerned. I checked my app and there were NO RIDES SCHEDULED! The only thing I think went wrong was that we got a new CC a couple weeks earlier and canceled the one Lyft apparently thought they should use. No notification that there was a problem with the payment… just RIDE CANCELED! THANKS LYFT!Lyft app is now DELETED.

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Date of experience: Oct 28, 2023