I had to give a 1 star to get to write review. Ordered a Lyft on 1-4-24 for 1-5-23 provided all information needed included credit card! A confirmation w drivers name received., waited 45min no driver. Rechecked said driver in way w different name. After another 30 min cancelled ride and reordered again received. Name of driver received noted he was on his way.Again received message no driver was coming.Tried to call customer service unable to reach any person also no prompts for the problem! Never again will use this app! Horrible company!