I have used Lyft a few times in the past few days. Basically, every time a Lyft driver needed to pick me up from the same pick-up spot, a different driver went to some apartment complex about 150 yards away from where I requested it. For the first ride Lyft even tried to charge me for the "wait time", the time in which their driver went to the wrong place to pick me up and I was not there. Ridiculous! I learned by speaking to other Lyft drivers that drivers only see a "pin" on the Lyft map and that they go to the "right address" This only means that the Lyft's app is off and not accurate since they missed my pick-up spot every single time. In addition, Lyft only communicates with its customers via chat!? I guess they operate that part of the business like from the late 90's on early 2000's. Customer support is non-existent because they don't have a phone number you can call and get helped. There is no doubt that the company does that on purpose. In addition, as we know it, a review for Lyft cannot be left on Google. I guess they pay a lot of money for that to Google. Crooked business! My review is not about Lyft drivers, but it is about company's policies and how they (un)treat their customers. They are horrible and do not deserve even 2 stars.
