You think Lyft is a legitimate nationwide business. However what they've done is create nothing but an app, with zero customer service behind it. There is an app. It connects drivers and riders. That's it.So as long as everything goes perfectly, no worries. It just works. The moment something goes off track, you are completely screwed. Their customer service is practically non-existent, having been outsourced to a completely worthless Zendesk outfit based in some foreign country.Lose an item? Too bad. All they'll say is "We realize thats frustrating. Unfortunately drivers are contractors and we cant require them to do anything." They respond at the rate of about 1 email every 3 days.Also if you get locked out of your account, you'll find its more difficult to get back into than any credit card, bank account, government system, etc. Why? Because its more secure? No, its because their backend is garbage and their customer service is garbage. They literally don't have a system to get you back into your account if you don't have your 2FA device because they don't give a crap and can't be bothered to provide actual customer service.Lyft has lost me as a customer. I will literally never use their app again. Even if it seems like the convenient option at some time, I will take a cab, or a different ride share, or get a scooter, or take public transport, or walk, or hitch hike before I ever use Lyft again.
