Our first 2 rides with Lyft were fine. We booked our 3rd ride to pick us up at a designated pick up point outside Macy’s in LA. We had to be back at our motel by 5 pm to pick up the shuttle to the airport so allowed plenty of time. We stood and waited for 30 mins for the driver, getting progressively more stressed as they didn't show up and there was no contact from Lyft. We ended up having to order a yellow cab (with the help of a lovely man from Macy’s). The yellow cab was cheaper than Lyft and got us to our motel in time. After protracted communication with them, Lyft would still not accept that the driver waited in the wrong place, even though we sent them a map, and would not refund the cancellation fee. We would never, ever use Lyft again! Go with Yellow Cabs! Friendly, helpful and cheaper!
