This is what I wrote to Lyft Service and got 0 help!I used Lyft to get from Planet Traveler, Toronto to John C. Munro Hamilton International Airport. When the car arrived at the pickup point he first said to give him a minute for him to figure out where we were going. We did. Even tho we have a schedule to keep our selves. Then he asked us what we had paid on our Lyft-app for the ride. Then he asked if it would be possible for us to pay him about 85$ directly and he would cancel our deal on Lyft. He said it was because Lyft wasn’t paying him that much for the ride and he hadn’t accepted our Lyft request. We said no. That we paid for Lyft and we want do anything else. We weren’t feeling save with paying him around the Lyft-system.We get into the car. The glassceiling in the car is very dirty and nasty and the seats too (the photos are attached to this mail).I also noticed that the sign for tire pressure was showing (the photo is attached to this mail). This made us fell unsafe doing the car ride.While the car was at hold because of red lights or traffic and even when he drove, he used his phone (the photo is attached to this mail). Other than the phone he also fumbled with other things while driveing. On our ride he also spoke on the phone. A private call about trouble with his bank account. I hope you see that all of this was made part of a reason for us to feel unsafe doing our ride. We have been using Lyft multiple times and never experienced anything like this. On Lyft webside in terms of service §9 Restricted Activities: “With respect to your use of the Lyft Platform, Lyft Services, Third-Party Services, and your participation in the Rideshare Services, you agree that you will not:…c. violate any law, statute, rule, permit, ordinance or regulation;”§10 Driver Representations, Warranties and Agreements:“By providing Rideshare Services as a Driver on the Lyft Platform, you represent, warrant, and agree that:…B. You own, or have the legal right to operate, the vehicle you use when providing Rideshare Services; such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory motor vehicle requirements for a vehicle of its kind; such vehicle meets all applicable statutory requirements for a vehicle that is used to provide Rideshare Services; and any and all applicable safety recalls have been remedied per manufacturer instructions or requirements.…E. You will not, while providing the Rideshare Services, operate as a public or common carrier or taxi service, accept street hails, charge for rides (except as expressly provided in this Agreement), demand that a Rider pay in cash, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.”
