Arriving at the Airport @ 6.30am, after a 20 hour journey, we were instructed to meet our driver at the other end of the Airport @ Lobby 8 (500 mtrs away).On our way there we could see that Lobbies 2 to 7, were empty, for a 70 & 68 year old lugging full size cases & carry on bags, we thought this lacked any understanding of a clients needs. When we got to Lobby 8, the driver just stood across the road & waited for us, no assistance to cross the road, we then squeezed into the back of the Toyota Corolla & went to the Hotel.