lyft

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
worse company

I had a deeply disappointing experience with this application and would not recommend it to anyone. I created an account using a referral code from a friend, but my account was unexpectedly blocked without any explanation. Despite reaching out to customer support, they only told me the account was blocked due to suspension, without providing any specific reason.After waiting for three months, I discovered that my mobile number—purchased through T-Mobile—had been previously used by someone else. I had no way of knowing this in advance. The lack of clear communication and the long wait time were incredibly frustrating.Four months later, I contacted support again, and my account was eventually reopened. However, since I never had the chance to use the referral challenge, it was canceled. When I inquired about this, I was informed that the 30-day period for the challenge had already passed. This response was frustrating and felt unjust.Overall, the service and customer care were abysmal. The prolonged resolution time, unhelpful responses, and lack of transparency made for an extremely poor experience. Both my friend and I decided to delete the app.

1
Date of experience: Jul 28, 2024