We used Lyft for 3 days whilst on holiday in Florida. On the 4th day our bank informed us someone had made multiple attempts that morning to charge our credit card for Lyft rides we had not taken. Our credit card was cancelled as a result. We tried to access our Lyft account to remove the card details but could not access it. Lyft customer services eventually told us the contact number and email address against the credit card had been changed. They would not tell us by whom and certainly didn't contact us when the details were changed, which would be usual practice in fraud prevention by reputable companies. We pointed out that this was fraud and needs investigating. Lyft refused to do anything and it took a full week before they eventually gave us access to the account so we could delete all our info. If it wasn't for the swift action of our bank's fraud team, we may not have picked up on this. Needless to say we didn't use them again.
