lyft

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Lyft Executives: Improve Your Company's Shortcomings

While the Lyft drivers I've ridden with over the years have been gracious by and large, the company itself appears to have problems that interfere with guaranteeing the rider with information stated on Lyft's page. For example, when I choose priority pick-up showing a particular wait time, the drivers sometimes arrive well after that time, yet Lyft charges me for priority pick-up. Is that a deceptive practice? It seems also that their GPS is problematic. The GPS has sent numerous drivers to the complex across from mine with which we share an easement. The Lyft map is also problematic because it has shown drivers at different, illogical locations on the same trip. For example, today, my driver was driving down my street per their map, but a little while after that, the map showed he was at the airport. The three-minute wait priority ride that I paid for turned in to a 10-minute wait, so I cancelled. I'm returning to Uber.

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Date of experience: Dec 11, 2024