Another rip-off by LYFT. This is with the bicycles. I took a bicycle out of the rack and I should have known better since was the only bike there. When I started to pedal, there was something with chain. Fortunately I was heading downhill and there was another rack a few blocks down. I left the bike and pushed the wrench button. Apparently I put it in a spot was also broken. I was charge $43 for a broken bike and I had to go back and move it to a working rack. It's impossible to contact them. You can only do it through the app. I asked for a refund but nothing has happened, no one contacting me. So I paid $43 to go 2 blocks on a broken bike and put it into a broken rack and I have to pay. It's too bad there isn't more competition for bikes. They would behave if there were. Buyer beware.