First time user. Driver was okay, not friendly, not rude. His pants were worn way too low and we didn't appreciate the view as he stuffed our bags in his car, but other than that, we arrived safely. We tried to use a special discount - 50% off your first 2 rides. Wasn't applied. We contacted them through their app/site and received a reply about a situation we didn't even report and they thought I was a driver, not a passenger! This replying back and forth continued for a few days. We were on vacation, so this was annoying. They kept wanting the same information that was already provided. This continued even after we were home. Bottom line, they never refunded our 50% so I will never use them again. After glancing at the review stars on this site, I'm surprised they are still in business.
