I've spent thousands upon thousands at the Brook Road Richmond Lowes, including appliances and materials for two kitchen and bath remodel and hundreds annually for garden stuff. This has been "my" Lowes over 30 years and two houses, but no longer.Yesterday morning I received a delivery of landscaping materials from Lowes including one pallet of 20 bags of mulch was ere covered in oil and dirt throughout with footprints across the top layer.I have accepted that if I have items delivered, particularly mulch and landscape rock, some of the bags will have holes. But it shouldn't be half of them most of the time. (Their "Oldcastle" products seem to be wrapped in tissue paper.) A wheelbarrow delivered lacks a spacer on one side of the wheel so it's lopsided in use. A Kobalt String Trimmer would not take up replacement string after the first spool ran out, a $150 loss as Lowes would not accept return.Fence panels I ordered this spring were defective, 2 requiring reconfiguration into 1 usable panel and extra pickets. My brother (a carpenter) had to reattach dangling pickets and bend and twist warped panels to meet, making a silk purse from the sow's ear Lowes delivered. This shouldn't be expected of your customers.Part of the fence order was not delivered with the rest and I had to pick it up at Lowes (my bad -- didn't hold my mouth right on their website) . The "pick-up" didn't actually exist and I had to cross the warehouse twice with a young man who complained the entire time. I'm a 67 year old woman and don't own a truck --I was challenged even loading the 2 8'X2"X6" boards into my Impreza for the non-existent "quick" 30 minute pick-up. How was I supposed to return a heavy lopsided metal wheelbarrow, two broken eight-foot fence panels, and bag upon busted bag of landscape materials in an Impreza? My losses are Lowes' gain. Lowes foists off broken, dirty, and miss-matched product on delivery orders for which the customer pays extra. I'm done doing business with Lowes.
