Let's see... about three hours ago, I was on chat at the Lowes website. Obviously, the person to whom I was writing didn't read anything I had written. After about an hour, I just got so exhausted. Looking at a product, I was advised to order a sample. But the process was not shown. So, here I am on the phone for a out a half an hour on hold. I'm pretty good at not losing my temper, but I have my limitations. I'm about to send my Lowes Credit card back and look for some other source. And, as everyone here probably knows. . There is no complaint department or REAL customer service. I've been a loyal Lowescustomer for around 35 years. I would not even go into the parking lot of a HDepot. I think that's about to change.