I ordered lumber for delivery since my husband who has a disability can not lift anything. They delivered the wrong size lumber plus extra lumber I didn't order. this was on June 29, 2024 Delivery company refused to take it back and said it was between us and Lowe's. I called immediately the Alachua Fl store and was put on hold for 1 hour 30 mins before I screenshot the date, time and phone number, then hung up. While waiting on hold I used my husband's phone to call Corporate Customer Service. They claim to have put a ticket in and said I would hear from someone within 24 hours. Nope no call, nothing. Messaged them through Facebook, they claim to have put the complaint through what they call escalate and to wait another 24 hours. Just an excuse to stall and do nothing. They escalated this situation all right. For each passing hour where nothing is done to rectify this wrong, the more angry I get. This is how they treat a person with a disability and someone who is over age 65. Absolutely disgusting. They have Zero customer service and don't give a crap. Poor excuses of human beings. It is now July 2, 2024 and have heard nothing. Well they blew it, I was going to buy appliances from there and needed 2 sets when our house gets built along with plants etc. Not now, I will go to Home Depot and other sources from now on. Boycott Lowe's, eventually you will get screwed on an order.
