My husband and I bought a storm door. We ordered white, but they gave us a different color. It looks cream. Called them, of course I got the run around. Told me they would replace it at our cost. They were the ones who made the mistake. Very upset because we are seniors, and fell they took advantage of us. We will never buy anything from them again.From all these bad reviews, I should have known better. Everywhere else tries to work with you, if there is a problem. Lowes doesn't even try.