lonelyplanet

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Wanted books, got disappointment instead

Placed an order for three books at the beginning of April, two weeks later had not had any updates, contacted customer support who took a week to get back to me. They said they can re-send the order so I waited again for this replacement order but again - no progress past the order confirmed stage so after contacting their customer support once more I am left waiting for a refund. Tl:dr; don’t order directly from their website as the only thing you will be receiving is frustration and disappointment.

1
Date of experience: May 10, 2024