Terrible experience with their customer service. Slow responses to emails. Unproductive solutions. I had a Logitech Z5500 Sound System. One day everything was working fine. The next day, the direct in (Aux port) stopped working. I thought this was curious... So I waited a couple days -- nothing changes. So then I email them and they come back telling me to use compressed air to clean the ports and all that. I do that, and still doesn't work and I let them know. They tell me to unplug everything and plug everything back in. When I plugged everything back in, nothing would turn on. The controller pod somehow got broken. I emailed them saying that happened. It was sort-of working before I emailed them, and after I followed their steps to 'clean' and try to fix things, I end up with a system that is completely useless. Pretty ticked off at the fact that happened. I told them what happened and then they offered no apologies. They even offered me a 'discount' link to their products, and what do you know! They only had Keyboards and Mice packages for sale on their 'discount' (which ends up being like 10-20$ off) page. I've used Logitech equipment for many years, and have upgraded from many sound systems. But if I'm paying 500$ for a new system and TERRIBLE customer service, I'll be looking at other alternatives. Completely unimpressed with their service and I can't believe they don't make the control pods anymore. I'm sure it's a great way to keep your customers.
