This has honestly been the worst customer service experience I've had. It initially started out fine. I purchased a mouse/keyboard combo and I needed a replacement mouse. It took about a month of back and forth to get what I needed but ultimately they sent me a replacement and I was satisfied. I then received a bill from the shipping company. And they've since changed their ticketing system. I have had no luck getting a hold of anyone there and I keep receiving the same automated messages. The first says they're waiting for me to reply to keep the case open, which I have done four times. The second says my case is updated and comes from Erma. Also received four times. No response, no resolution for over two weeks.
