Would give zero stars if I could. Ordered a Brio Ultra HD Pro Webcam on 28th March that said it was in stock and paid extra for 2 day delivery as I desperately needed it for work (I cancelled an order elsewhere that had one on backorder). Contacted Logitech a few days later as I had no despatch note, and was then informed by the team they had a 7-10 day backlog in picking (thanks for not telling me earlier), but not to worry because the product was definitely in stock. Oh by the way, the extra payment for delivery was apparently only the delivery timescale once it was picked, not from order to delivery!Waited patiently for 8 days for my despatch note email and then received an email from Logitech (great!) saying that I would NOT get the item until June as there was a backlog (WTH?!) - what happened to my product that was definitely in stock and just being picked! Checked my bank statement and they had taken payment when ordered so I contacted their team to cancel the order and they said it would take 7 - 10 days to process a refund and there is nothing they could do, no discussion, that was their process (well my process is that if you take my money immediately you return it immediately, funnily enough they work to whatever they want to). So there you go, appalling £215 out of pocket until they refund, 20 days after taking my money (still waiting).Avoid ordering direct at all cost, I hope this review helps at least one other person avoid this situation. I wish I had done a search on reviews first, but you expect a company like Logitech with decent products to offer an equally decent buying service - this is sadly not the case.
