I have been waiting for an awnser from their customers support for more than a week now. I'll keep you posted if I ever get something from them.Update* So last week, I finally got an awnser from them. It took 11 days to get them to respond. Its something I guess. We sent some messages back and forth and now, I'm supposed to get my item, which was covered by its 1 year warranty. However, 5 days have past since they told me I was gonna get it, but still dont have either the item or any tracking number. Gonna keep waiting I guess!